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| 1000 Main Street Holyoke, MA 01040 SALES: (888) 637-4279 SERVICE: (800) 559-8364 • Email | |||||||||||||||||||||||||||||||||||||
Here's what our customers say:I moved up to Massachusetts in May 2009 and had been searching for a quality vehicle service and parts establishment that I could trust. I think it was around November or December that... - Ben Bruso Loving my new Santa Fe. Thanks to all at Gary Rome for not only a painless but an actual pleasurable car buying experience. Bob is a great salesman. Highly recommending the Hyundai name as well as Gar... - Karen Lasante Mark did an excellent job, he made us feel very comfortable at the dealership. We were very pleased with everyone we worked with, making it an enjoyable experience. We would definitely come back to ... - Jennifer Dillard Always great service. I Feel very confident in what service says could be wrong and not being taken advantage.... - Joanne Mcintyre I am always very happy to bring my vehicles in for service. Carlos, Sean and Bob are great to deal with everytime I come in for service. They are very professional, considerate and very welcoming. I t... - John Murray The service people at Gary Rome are very professional.... - Ronald Blais I have had my car for 8 years and have always been happy with the service. They are wonderful and a pleasure to deal with...... - Gina Zaikowski This is the first time we have ever had such a wonderful experience purchasing a vehicle. Everything went so smoothly and our sales rep. Mark Baron was excellent. We have told everyone (especially tho... - Edouard Grondin This is my second Hyundai purchased from Gary Rome Hyundai in Holyoke, MA. I truly do not mind bringing my car in for service because they are very quick about it and the waiting area is nice. I bring... - Sandra Lanier I always find the staff at Gary Rome to be very professional and sincere. I'm very happy with doing business with them.... - Ellen Fenton Bash I really like the Sonata, smooth and quiet. I appreciate your help in purchasing the car (yes, I know it's your job) but I didn't feel pressured. I like the fact that you were so down to earth with ... - Gary Codero Buying are new car was a joy, Mike Burns was so helpful and pleasant, It was actually fun buying this car. Thanks so much.... - Frank Matyoka Gary Rome Hyundai in Holyoke every aspect from buying the car to getting routine service is AMAZING!... - Kathleen Gonthier Gary Rome Hyundai is a real family business. They are knowledgeable, compassionate, and effective. I would recommend Gary Hyundai to anyone who is looking to buy a car and wants outstanding service. O... - Shirley Alvira I would recommend this dealership to anyone looking for a Hyundai; I was told by a neighbor that this is the best Hyundai dealership in the area, and they are a pleasure to work with--I agree. I live ... - Laura Stell This is the most friendly dealership I have ever dealt with, They are very attentive to my needs and always there to answer any questions I might have. Their ads are right. It is the best place to buy... - Scott Fiske I really look forward to the pleasant and friendly visits when I take my car in for its regular services.... - David Punska We have been so happy with our new vehicle, and especially happy with the service that comes with it. Everyone at Gary Rome Hyundai is so professional, and kind. This is why we will only purchase our ... - Robert Morace Dear Gary Rome, I can't find any word in a dictionary that could describe my gratefulness for your kindness and compassion with people that are down. I deeply appreciate the efforts of your sta... - Shirley Alvira Purchasing a new vehicle from Gary Rome Hyandai was a most enjoyable experience. I was greeted promptly, had my many questions answered and was treated with respect throughout the process. That had ... - Michele Derouin Dear Gary, On Friday, the twentieth of November, I had the opportunity to experience the power of a greater being and the quality and safety of a Hyundai. I was in a horrific one car... - Agnes Robarge I was treated as a respective buyer with every detail being meet to satisfy our concerns. I truly think Gary Rome Hyundai is the #1 dealer, and is also #1 in service too. I bought my Hyundai Elantra f... - Paul/Donna Gourinski Everyone at Gary Rome Hyundai are the nicest people to deal with , if I ever need another car I would go to Gary Rome only.... - Brenda Kostanski Just saw the new ad---and, congrats to Buddy on years of honorable service to his human & his business....so, now we who share affection for Buddy want to be introduced to the little red puppy that ha... - Cathi Wing I am truly so very well pleased and satisfied with Gary Rome Hyundai. They work so fast and are so helpful and thorough with their work! My car was QUICKLY taken care of and I was greeted and had expl... - Nancy Conway It was a very pleasant visit. I was attended to
thoughtfully. Your coffee is great!... - Alice Scudder As I expect, Gary Rome Hyundai is always a very pleasant, restful experience for me. I am treated with courtesy and kindness. After being a Ford owner for over 35 years, I became a Hyundai owner, and ... - Elizabeth Wheeler I am SO pleased! Not only did they find the problem and correct it QUICKLY, I also got my car back MUCH EARLIER than expected! THANK YOU SO MUCH FOR THE WONDERFUL SERVICE! You are the BEST!!!!!!... - Nancy Conway I'm so glad I switched from Toyota to Hyundai.... - Grant Moss This is for Buddy from his favorite fan. For the past year +
Jake a short legged Jack Russell has gone crazy for the commercials with
Buddy. He recognizes the tune at the beginning and waits till he... - Don and Irene Caplette I've been completely satisfied with Gary Rome since I became a customer over 3 years ago. David Spafford was my service consultant for this 30,000 mile service. He was great! I was very impressed by ... - Diane Barbarisi I just took my very first long trip this weekend. It was great that I had my car serviced on Thursday Oct 8th. It was like driving a dream. This car is the most comfortable car I have ever driven. I d... - Janine Bonin Your entire staff at Gary Rome Hyundai have always impressed me with their truly exceptional service. Thank you.... - Maureen Genholt Carroll Perez was my salesman and he was extremely accomadating. My experience was great FYI, I like you much better than Balise because you are not like an assembly line, you take the time to know yo... - Bev Dempster I was taken care of by Mr. Bill Watt. He made the
process so easy. This was my first new-car purchase and I was a little anxious but Bill answered all my questions without hesitation and made me very... - Brenda Rodriguez Mark was a great help to my husband and I. We keep coming back because we know he will be there to help us every time. Thanks again Mark.... - Pauline Hackett Sean the service advisor is awesome. So friendly and helpful.... - Carrie Rogers The best experience buying a vehicle I have ever had. The sales person (Bob), created a relaxed atmosphere and agreeing on a price was very straight forward and honest. Thanks to you and your staff.... - Mark Gedmin Thank so much for having a shuttle driver to serve me well. I enjoyed the two nicest rides of a 2008 and 2009 Hyunadai Santa Fe from Gary Rome Hyundai Service Center to my home and from my home back t... - Nancy Green I just want to say that my salesman, Phil Lombardi was a real joy to deal with. He did not talk down to me because I'm a woman. He was the best I have ever dealt with. I will refer him to everyone I k... - Anne-Marie Blake Carroll Perez our Sales Associate was wonderful, he did a great job, very knowledgeable about the car that we purchased. He was very personable and made us feel at ease with the whole process. Thanks!... - Frank Condarcuri I am so pleased to have such courteous people who not only are great to deal with, but who get my car back to me in less time than I expected! It is so nice to have such a great crew at Gary Rome's to... - Nancy & Jack Conway I would highly recommend buying a car from Gary Rome. Being a female buyer, I felt very comfortable at the dealership and everyone was straightforward. I am very pleased with the quality of the vehicl... - Claudia Balestri-Corkum I always get excellent service at Gary Rome's. That's why I keep coming back.... - Marie Morrissey I was scheduled for a State inspection but had a worry about a sound I was hearing from my tire. I explained the noise, and was assured my tires would be checked. By the way, (and I so regret not taki... - Betsy Souness Love the Tucson-GREAT Dealer, GREAT service, I have already referred 2 friends.... - Roderick Drake Dear Bobby,
We wanted to thank you for giving us a wonderful experience at Gary Rome Hyundai last week. You treated us with the utmost respect, curtisy, and kindness, and we will never forget that... - Bob and Kathy Morace It was only a scheduled oil change. However, the
entire experience was excellent, as I have come to expect from Gary Rome Hyundai.... - John Shuman This is the second Sonota that we have purchased from Gary Rome in addition to two other vehicles purchased over the years. We have shopped around in search of the "best price" and we keep returning t... - Gary Bassett You have a well organized and efficient operation staffed by knowledgeable and friendly personnel.... - Donald Murphy Phil Lombardi was a terrific salesperson who made our experience very simple. This is our 7th purchase from Gary Rome Hyundai and each one has been pleasant. We always tell our friends that if you wan... - Robert Hackett Jr Thank you, Bill, for making me very happy and satisfied. This is the first new car I ever bought. I have dealt with other dealerships in my car purchases before, and they could have cared less about m... - Sandy Prive The entire staff is excellent! From the moment you arrive to the moment you leave you are treated well. I use the shuttle and the driver is always courteous and an excellent driver, the cashier is alw... - Margaret Plouffe My car was ready before the time that it was promised. My customer service person that helped me in the service department was excellent! He corrected a problem with my bill before I even had a chance... - Gina Ottomaniello I have always been treated extremely well. The service people explain everything in a manner understandable to all and everyone always wears a smile.... - Sandra Lavalley Thank you for the check up on my service I had on my car, I am always pleased with the services from you. Your service department is so friendly and helpful, so I should be thanking you. Feel free to ... - I love Gary Rome! I always receive excellent service on my car and by the reps! Thanks!... - Diane Waterhouse Barbarisi The person who greeted me was very friendly and pleasant. He explained what was going to be done. When the car was finished he explained when and what would be done at my next service appointment.... - Mary Deedy I recently purchased a 2008 Santa Fe and I wanted to take an opportunity to thank the entire staff that helped me. Everyone who had a hand in the sale of the vehicle was extremely helpful and profess... - Jean Steup From purchasing the car to getting it serviced has been a wonderful experience. Gary Rome is the best! From contacting them on-line to purchase a car to getting the routine maintenance done has been w... - Kathleen Gonthier Hi. I received a email about the recent service I received at Gary Rome on Wednesday. It was above excellent, I didn't have an appointment, but I couldn't get my car out of brake and I'm expecting a b... - Brenda Morris I am so happy with Gary Rome's service department! I called and asked if I could bring my car in right away. NO PROBLEM! I got there in about 15 minutes and my car was back to me in 20 minutes! Th... - Nancy & Jack Conway The personalized service always brings a "smile" to my face.... - Joy Levine I am most pleased with Gary Rome Hyundai in every aspect. The sales force is truly exceptional... courteous, knowledgeable and exceed my expectations in every way. These same compliments go for the se... - Edward Downer The people are always friendly and my car is always finished quickly.... - Michael Haas So far the service I have received is outstanding. More than I expected.... - Brockway Company The people and service at Gary Rome Hyundai are exceptional!... - Ann Warwick I am always happy to go to my Hyundai dealership. They make me feel special and make my life stress free. For that I will always return to them for all my service needs.... - Lynn Wood As always great friendly service...never had a issue with you people... - James Lawson The response "completely satisfied" just doesn't seem strong enough for the previous two questions. While my wife and I were on our way to Boston, the check engine light and the "ESC OFF" light came o... - Gary and Kelley Bassett In a word: Fantastic!
I went in on short notice and you were able to find the problem immediately. What really impressed me though, was the fact that you would not let me take my car because it was u... - William Anderson It was a pleasure to meet you on Saturday. I am amazed at the cutting edge customer service your dealership provides. After a month of frustrating car shopping, it was a relief to find a dealership th... - Jennifer Jalbert I find that your service department was curteous and professional at all times.... - Henry Lewandowski This is my second Hyundai from Gary Rome. I drove the first one for 11 years and have had this one for almost 10 years. I have always found the staff at Gary Rome to be patient, courteous and very eff... - Cathy Desorcy I felt like royalty. It was very nice to be treated with so much respect and courtesy.... - Ruth Reppeto The experience buying the car was one of the most positive and friendly non-pressure experience. My wife and I give Mark high grades for customer relations and would go to him again for another vehicl... - Eugene Gramarossa My son, daughter, and I all have Hyundais purchased from Gary Rome Hyundai, & were all pleased with the wonderful service we receive.... - Jill Nimchick I am always pleased with the service I receive. Any questions I have are answered in a way that I can understand. Staff is always pleasant and cheerful.... - Mary Deedy Being an old coot 75 years young I have dealt with many car dealers in my life time. None however that has treated me with so much respect & courtesy... - Donald Steinbock It was very busy on Satruday and the service area was short staffed, but they did a super job of handling all of the customers, and no one in the waiting are seemed to have been inconvenienced, or had... - Lois Sanford I am so happy to regularly have my vehicle serviced in an environment that is not pushy. On Saturday I was at Gary Rome for an oil change when a service consultant approached me about needing new brak... - Lindsay Gaetz Every time I bring my car in, for scheduled maintenance, I am thoroughly pleased at the service I get. No matter how busy they are I never feel rushed. The staff is welcoming, knowledgeable, and alway... - James Bouchard Nice atmosphere--good customer service--good coffee--comfortable waiting room.... - Patricia Ware Everyone is so helpful and courteous. We have dealt several time with Carlos and he has always taken the time to speak with us and is always so helpful. The entire staff is wonderful.... - Maryann Guczek-Sawyer Excellent job by Dave to fit in my vehicle for a fan belt pulley problem. Very impressive Thanks again.... - Daniel Kupiec As usual, the service and the staff were wonderful. Just a little add on...my car was ready SOONER than promised. Thanks.... - Liz Wheeler The service really is spectacular, friendly and fair. I really appreciate the drivers who take me home and pick me up. They are extremely friendly and really make the experience for me.... - Brian Boisvert At 75 years old I have owned many used and new vehicals. Never have I been more satisfied with service and vehicle guarantee as with your department. Keep up the great work.... - Don Steinbock When I picked up my car in the morning after a snowstorm overnight, I arrived to find it had been cleaned off and warmed up for me. How great was was that! Thanks so much! You can't get better service... - Brina Fondi The personnel in your service department are exceptional! You have achieved the top for friendliness and quick exceptional service. I enjoyed bringing my vehicle to Gary Rome Hyundai and will recommen... - Joanne Nicora Outstanding service!... - Elizabeth Grant I brought my car in Tuesday evening 1/6, expecting to leave it for my Wednesday appointment. Instead I was greeted with an offer to look at the car right away if I wanted to wait, and I was told perha... - Susan Wuller We've been skeptics for many years, avoiding dealerships at all costs. You folks at Gary Rome are doing an excellent job! This will be our 3rd time in and we've no plans on going back to our other mec... - John and Kris St.Onge My husband and I would like to thank you so much for providing a new radio/CD player. I know there was some discussion around the replacement, but with the outcome, you can be assured that we will con... - Maureen Sienkiewicz Very professional staff and excellent service technitions. Thank you.... - Nancy Garwacki VERY comfortable with the staff...everyone is so helpful and professional. Keep up the good work ;)... - Sandra Lavalley I was very happy that my car was able to be fixed on a stormy Saturday with very little notice. I was asked to bring the car in right away to fix the problem and the car was taken right in and fixed i... - Richard Fields As always, great service and great people!!... - Laurie Rollins I have always been completely satisfied with the service that I receive at Gary Rome and will definitely continue to bring my car there for all my service needs. Thank you.... - Sandra Maynard This Dealership Is A Class Act! You Know If It's Not Broken Dont Try And Fix It. I Really Would Like To Purchase The New Addition To The Hyundai Family Of Cars But Cant Afford W/o Loyality And Discoun... - David Sullivan I can see why your company gets awards for service, very polite people.... - Louis Denys I live in Pittsfield, MA and was on my way to Holyoke to do some Holiday shopping. I realized half way there that I had no brake lights. I found the service station and they fixed my car right away so... - Scott Mcwhirt They had me in and out in no time flat!... - Amy Hermans Came in for routine service. Car was ready much faster than I expected. After browsing for a few minutes I barely had time to finish my cup of coffee. Very impressive.... - Richard Smith David Spafford and Damion Campbell provided excellent service during my recent visit to Gary Rome. Damion took extra time to figure out a tire balance issue I was having with my car and David was grea... - Gina Stec My car service was an efficient and completely pleasurable experience.... - Roland Crevier I have been pleased with Gary Rome's service both when buying the car and coming in to get it serviced. Everytime I go to Gary Rome for the serving of my car, it is always a pleasant exerience.... - Patricia Costigan Once again, superb service and friendliness...Thanks and very Happy Holidays to you all!... - Teresa Clarke This was the first time I have interacted with David. He is amazing!!! He obviously enjoys his job, and actually enjoys interacting with people! I am never happy to hear a person tell me I owe almost ... - Diana Therrien I answered no to time promised because the service was completed faster then I was told it would take. It only took 20 min. instead of 45 min. that was quoted. GREAT JOB SERVICE DUDE!!... - James Mercer I recently moved back to Massachusetts after living in New Hampshire and Maryland over the last 7 years. Prior to moving, I purchased and had serviced a Hyundai at Gary Rome. It is very comforting to ... - Elizabeth Bender Very friendly. Offered to pick me up after work to get car. Took care of recall without being asked - which is great because I was not aware of it.... - Linda Lyons I have always received excellent service at Gary Rome Hyundai!... - Diane Tymkowiche This Is The Best Car Dealership Ever And The Best For Purchasing / Servicing A Hyundai Of The 9 Hyundais We Have Owned 5/9 Were Bought At Gary Rome And They Prove Over And Over To Be The Best. I Have ... - Donna Johnson
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